Return & Refund Policy

Last updated: May 26, 2026

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Be returned within 30 days of delivery
• Be in its original condition with all tags attached
• Not be altered or modified in any way
• Not be worn or used

 

How to Request a Return

To initiate the return process, please contact us via email at support@galeria.shop. We will respond to your request within 1–2 business days with instructions on how to proceed.

Refunds

Once we receive your returned item, we will inspect it to ensure it meets the eligibility conditions. If approved, a refund will be processed within 5–7 business days. Refunds will be issued to the original payment method through Shopify Payments, and the bank processing time may vary. Please note that refund processing times are beyond our control and may take several days to complete.

Late or Missing Refunds

If you haven't received a refund yet, please check your bank account or contact your credit card company. It may take some time before the refund is posted. If you've done this and still haven't received your refund, please contact us at support@galeria.shop.

Exchanges

We only offer exchanges for defective or damaged items. If you received a defective or damaged item, please contact us via email at support@galeria.shop and we will guide you through the exchange process.

Return Shipping

The customer is responsible for paying return shipping costs. For orders over $75, we recommend using a trackable shipping service to ensure the item is delivered to us safely. Please keep a record of your tracking number, as we cannot be held responsible for lost or undelivered returns.

Contact Us

If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us at support@galeria.shop. We're here to help and will respond to your inquiry as soon as possible.